dono55 Privacy Policy

1. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information you provide when using dono55 is the operating entity behind the dono55 platform, accessible at dono55.net. The data controller is referred to throughout this document as "dono55", "we", "us", or "our".

dono55 operates under an international gaming licence and processes personal data in accordance with its licence obligations, which include specific data protection requirements applicable to licensed gaming operators. Where you have questions about how dono55 processes your personal data, you may contact us through the channels described in Section 13 of this Policy.

2. Data We Collect

dono55 collects personal data from you in the categories described below. We collect only the data that is necessary for the purposes set out in Section 4 of this Policy.

2.1 Registration & Identity Data

When you create a dono55 Account, we collect your full legal name, date of birth, Pakistani mobile number, email address, and the login credentials you choose for your Account. For KYC (Know Your Customer) verification — required before withdrawal processing — we additionally collect a copy of your valid government-issued identity document, which for most Pakistani players is a CNIC (Computerised National Identity Card).

2.2 Financial Data

To process your PKR deposits and withdrawals, dono55 collects transaction records including payment method details (such as your JazzCash or EasyPaisa account identifier, HBL or UBL account references, or Meezan Bank account details), transaction amounts, dates, and statuses. dono55 does not store full debit card or bank account numbers on its servers; payment processing is handled by our licensed payment partners.

2.3 Usage & Behavioural Data

dono55 automatically collects data about how you interact with the Platform, including game session data (games played, bet amounts, session duration), login timestamps, page views within the Platform, feature usage patterns, and betting history. This data is used to deliver and improve Services, detect fraudulent activity, and support responsible gaming monitoring.

2.4 Technical Data

We collect technical information from your device when you access dono55, including your IP address, device type and model, operating system version, browser type and version, mobile network operator, and device identifier where available. This data is used for security purposes, fraud detection, and Platform performance optimisation.

2.5 Communications Data

If you contact dono55 customer support via live chat or email, we retain records of those communications including the content of messages and any attachments. This data is retained for service quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Your Data

dono55 collects your personal data through the following channels:

• Directly from you — when you register your dono55 Account, complete KYC verification, make a deposit or withdrawal, participate in a promotion, or contact our support team.
• Automatically through the Platform — when you browse or interact with dono55, our servers, analytics systems, and security tools automatically log technical and usage data as described in Sections 2.3 and 2.4.
• From payment service providers — when you initiate a financial transaction via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer, those providers share transaction confirmation data with dono55 to reconcile your Account balance.
• From identity verification services — during KYC, dono55 may use third-party identity verification partners to confirm the authenticity of documents you submit. These partners return a verification result (pass/fail) and associated metadata to dono55.
• Through cookies and similar technologies — as described in Section 8 of this Policy.

4. Purpose & Legal Basis for Processing

dono55 processes your personal data only where there is a lawful basis to do so. The table below sets out the primary purposes for which dono55 processes your data and the corresponding legal basis for each:

5. Data Sharing

dono55 does not sell personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

5.1 Payment Service Providers

To process your PKR transactions, dono55 shares relevant financial and identity data with Pakistani payment processors including JazzCash, EasyPaisa, HBL Online, UBL Direct, and Meezan Bank. These providers are contractually obligated to use your data only for the purpose of processing your specific transaction and are not permitted to use it for their own marketing purposes.

5.2 Identity Verification Partners

During the KYC process, dono55 may share identity document images with certified identity verification service providers. These partners operate under strict data processing agreements and are used solely to confirm document authenticity and your identity.

5.3 Gaming Licence Regulatory Authority

As a condition of its international gaming licence, dono55 may be required to disclose player data — including account history, transaction records, and KYC documentation — to the relevant licensing and regulatory authority upon formal request. dono55 is legally obligated to comply with such requests and cannot always notify you in advance of regulatory disclosures.

5.4 Anti-Money Laundering Obligations

Where dono55 is required by applicable law or its licensing obligations to report suspicious financial activity, relevant player data may be disclosed to the appropriate financial intelligence or law enforcement authority. dono55 has no discretion to withhold such disclosures once a legal reporting obligation is triggered.

5.5 Technology and Infrastructure Providers

dono55 uses third-party cloud infrastructure, analytics, and security service providers to operate the Platform. These providers may process limited technical data (such as IP addresses) as part of providing their services to dono55. All such providers are engaged under data processing agreements that restrict the use of your data to the services they provide to dono55.

5.6 Business Transfers

In the event that dono55 or substantially all of its assets are acquired by a third party, personal data held about registered Players may form part of the transferred assets. Affected players will be notified via their registered email address prior to any such transfer occurring, and the acquiring entity will be required to continue processing data in accordance with this Privacy Policy or a materially equivalent policy.

6. Data Retention

dono55 retains personal data for the periods set out below, after which data is securely deleted or anonymised:

• Account data and KYC documents: Retained for a minimum of five (5) years following Account closure, as required by anti-money laundering regulations applicable under dono55's gaming licence.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Betting and gaming history: Retained for three (3) years following your last active session on dono55.
• Customer support communications: Retained for three (3) years from the date of the final communication in each support case.
• Technical and usage logs: Retained for twelve (12) months, after which they are aggregated and anonymised for analytics purposes.
• Marketing consent records: Retained for as long as you hold an active dono55 Account and for three (3) years following Account closure.

7. Data Security

dono55 implements a multi-layered approach to protecting your personal data. Technical security measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, firewalled server infrastructure with intrusion detection systems, and access controls that restrict staff access to personal data on a need-to-know basis.

Organisationally, dono55 staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. Access to production systems containing player data is logged, monitored, and audited. dono55 conducts regular security assessments and penetration testing of the Platform.

In the event of a personal data breach that poses a material risk to your rights and freedoms, dono55 will notify the relevant regulatory authority within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay thereafter. dono55 maintains a documented incident response plan for data breach scenarios.

8. Cookies & Tracking Technologies

dono55 uses cookies and similar technologies to operate the Platform, enhance your experience, and gather analytics data. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function, including maintaining your login session, remembering your Account preferences, and enabling security features. These cannot be disabled without impacting Platform functionality.
• Analytics cookies: Used to understand how players interact with dono55 — such as which game categories are most accessed, session lengths, and navigation paths. This data is aggregated and used to improve the Platform. No personally identifiable information is included in analytics reports shared with third parties.
• Functionality cookies: Remember your preferences such as language settings, preferred game view, and recently played games to personalise your dono55 experience.
• Security cookies: Support fraud detection and Account security features, including identifying suspicious login patterns and verifying device consistency between sessions.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your dono55 Account. dono55 does not use third-party advertising or tracking cookies that follow you across unrelated websites.

9. Your Privacy Rights

As a dono55 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us through the channels in Section 13. We will verify your identity before processing any data rights request and will respond within thirty (30) days:

10. Minors

dono55 is strictly an adult platform. The Services are not directed at or intended for use by any person under the age of twenty-one (21). dono55 does not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated Account.

If you are a parent or guardian and believe that a person under 21 in your care has registered a dono55 Account or provided personal data to us, please contact our support team immediately. We will investigate and take appropriate action within forty-eight (48) hours of receiving your report.

11. International Data Transfers

As an internationally licensed gaming operator, dono55 may process your personal data on servers and infrastructure located outside of Pakistan. Where personal data is transferred internationally, dono55 ensures that appropriate safeguards are in place, including contractual data protection obligations with all international service providers that are equivalent to or more stringent than the data protection standards applicable under dono55's licensing jurisdiction.

Specifically for Pakistani players, financial transaction data shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is processed within the Pakistani financial system and is subject to the data protection obligations of those institutions under Pakistani banking regulation.

12. Changes to This Privacy Policy

dono55 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — meaning changes that significantly affect how we use your data or your privacy rights — we will notify registered players via their registered email address and display a prominent notice on the Platform at least seven (7) days before the changes take effect.

Minor updates — such as clarifications to existing practices that do not change the substantive processing of your data — will be reflected in an updated "Last Reviewed" date at the top of this Policy. We encourage you to review this Policy periodically. Your continued use of dono55 following a material change notification constitutes your acceptance of the updated Policy.